Community Moderator | Customer Support | Operations & Risk Prop Firm / Trading / Web3 Industry
I build, design, and manage Discord communities for prop firms, trading communities, and Web3 projects. I support community growth, engagement, onboarding, retention, moderation, event campaigns, giveaways, and conflict resolution while configuring roles, permissions, security, bots, automation, ticketing, and onboarding systems.
I handle multichannel customer support through email, live chat, Discord, Telegram, X, Instagram, and ticketing systems. I manage CRM cases, account and payment inquiries, trader onboarding, account activation, platform access, escalations, follow-ups, FAQs, and knowledge-base content.
I conduct KYC verification, trade auditing, compliance checks, account reviews, and payout eligibility reviews. I assess trading activity against account rules, drawdown limits, consistency requirements, and risk controls, investigate suspicious behavior, and coordinate with Risk and Compliance teams.
I provide technical and operational support for MT4, MT5, Match-Trader, and TradeLocker users. I troubleshoot login, synchronization, server, account-access, and platform issues, coordinate technical escalations, mentor junior staff, and improve workflows across Community, Support, Risk, and Operations teams.