Karina Ruiz
Karina Ruiz

Operations Coordinator

Open to offers · Member since 2 Oct 2026
Location
Sotogrande, Spain
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am a bilingual operations professional with experience in client services, office management, property operations and executive support. I am highly organised and comfortable managing multiple priorities while maintaining a strong focus on customer experience.

I coordinate stakeholders, suppliers, contractors, clients and internal teams to keep operational matters moving from initial request through to resolution. I take ownership of issues, track actions and deadlines, and communicate clearly throughout the process.

My background includes property management, customer service, executive assistance, events coordination and office administration. I have supported senior leaders, managed confidential records, prepared professional documentation and coordinated complex day-to-day workflows.

I am particularly interested in technology, digital systems and process improvement. I enjoy finding practical ways to organise workflows, improve visibility of outstanding work and create more efficient processes.

I work professionally in both Spanish and English and am experienced in preparing communications, reports, presentations, notices and administrative documents. I bring a responsive, detail-oriented and service-focused approach to every role.

I am based in Sotogrande, Spain, and currently work in property management operations. My professional strengths include coordination, stakeholder communication, problem solving, documentation and client support.

Skills

22 capabilities

Tech stack & tools

Working toolkit

Development

Experience

Career history

Property Management / Operations Coordinator Silverkey Property Management

Serve as a key contact for residents, owners, contractors and service providers across multiple managed properties. Coordinate day-to-day operational matters, access arrangements, suppliers, inspections and operational works.

Manage issues from initial report through investigation, follow-up and resolution. Prepare English and Spanish communications, notices, reports and administrative documentation, while supporting insurance and claims enquiries through record maintenance and stakeholder coordination.

Customer Service / Office Manager Roca Graphics, Gibraltar

Managed the end-to-end customer journey, from initial enquiries and requirements gathering through production, delivery and aftercare. Maintained responsive communication and built long-term client relationships through attention to detail and consistent ownership of requests.

Coordinated daily office operations across directors, designers, production teams and clients. Managed multiple customer requests and deadlines simultaneously, ensuring accurate follow-up and timely issue resolution.

PA to Managing Director A PLUS Administración de Fincas y Abogados

Provided executive and client support to the Managing Director across twelve residential urbanisations on the Costa del Sol. Managed confidential records, filing and retrieval systems, and tracked client payments.

Coordinated claim enquiries and legal-administrative matters with insurers, suppliers and attorneys through to completion. Prepared official correspondence, expense reports, meeting minutes, presentations and documents in English and Spanish.

Guest Experience Manager / Events Coordinator Purobeach

Led reservations and guest experience activities, ensuring a smooth customer journey and high service standards. Resolved complaints discreetly and communicated recurring service issues to relevant departments.

Organised weddings, corporate events and guest activities in coordination with internal teams and external suppliers. Produced operational manuals, fact sheets, brochures and job-description materials for franchises.

PA to Finance Director ONGC-MITTAL

Provided executive and office support to the Finance Director in Mayfair, London. Managed diary arrangements, travel, itineraries and expense reporting.

Handled confidential documentation, word processing, filing, office supplies and general day-to-day administrative requirements.

Education

Learning history

Kensington & Chelsea College

National Diploma, Fashion and Marketing

National Diploma in Fashion and Marketing completed at Kensington & Chelsea College in London, England.

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