I am a data analyst focused on transforming raw data into actionable business intelligence through SQL, database design, data modeling, and Power BI dashboards.
I work with Oracle environments, complex queries, views, and process automation to support strategic analysis, data validation, and operational decision-making.
I have experience combining data analytics with technical support, infrastructure monitoring, incident management, and customer service in N1 support environments.
My background includes supporting TOTVS implementations, developing operational dashboards, administering network and server-related services, and providing remote support to users and branches.
I am committed to continuous learning in data analytics, data engineering, SQL, Snowflake, Airbyte, dbt, Python, and business intelligence. I aim to deliver reliable, efficient, and well-structured data solutions.
I work as a data analyst specializing in database design and data structuring. I transform raw data into business intelligence through advanced SQL queries.
I develop dynamic Power BI dashboards to support analysis, reporting, and business decision-making.
I worked as a data analyst focused on data extraction and modeling in Oracle environments. I created data structures using complex SQL queries and views.
I used Google Apps Script automation to support strategic analysis, streamline processes, and improve data validation activities.
I served as the first point of contact for users, providing empathetic, agile, and resolution-focused N1 customer support. I diagnosed infrastructure incidents, applied first-level fixes, and performed preventive maintenance.
I used remote connection tools to investigate, configure, and resolve client-environment issues. I monitored customer dashboards and alerts, managed the complete ticket lifecycle, documented incidents, routed cases to N2 and N3 when required, and supported SLA compliance.
I provided technical support focused on TOTVS system implementation and data intelligence. I assisted users with operational and system-related needs.
I developed Power BI dashboards for operational metrics and delivered specialized technical support to support business operations.
I provided IT support and identified technology-related demands across municipal departments. I assisted users and directed appropriate solutions for reported issues.
I supported the delivery and coordination of IT assistance for multiple government secretariats, helping ensure that requests were properly addressed.
I worked in IT infrastructure with a focus on support and administration of networks and servers. I created and monitored users in Active Directory and monitored Terminal Services.
I installed and configured printers on the print server, maintained the local network, and provided remote telephone support to branches. I also configured Cisco routers and managed VPN connections for secure remote access.
Data Science, Computer Science and Informatics
Studied Data Science with coursework in Computer Science and Informatics.
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