I am a customer-facing technical specialist with more than six years of experience in B2B SaaS onboarding, customer success, technical support, and additive manufacturing. My work focuses on complex hardware and software products, including robotics, large-format 3D printing, and 3D scanning solutions.
I combine technical expertise with an empathetic, people-first approach to customer relationships. I support clients from discovery and onboarding through deployment, training, go-live, and ongoing account management, with a focus on retention and customer success.
I have managed technical onboarding for enterprise customers using custom robotic 3D-printing cells, coordinated cross-functional teams, and helped retain high-risk accounts through proactive support, clear communication, and practical problem solving.
My background includes building an additive manufacturing business unit from the ground up, designing robotic printing cells, developing partner networks, and supporting commercial operations. I also deliver workshops and represent digital manufacturing technologies at industry events.
Having lived and worked in London for more than nine years, I bring international experience across the UK, France, Argentina, and Latin America. I am fluent in English, a native Spanish speaker, and conversational in Italian.
I am particularly interested in digital manufacturing, Industry 4.0 adoption, robotic fabrication, customer enablement, and helping organizations modernize their manufacturing capabilities.
