I am an Order Entry and Customer Service Professional with more than 10 years of experience supporting B2B clients in logistics, transportation, manufacturing, and commercial services. I specialize in accurate order processing, purchase order tracking, shipment coordination, and customer follow-up.
I have managed key accounts and logistics operations across domestic and international distribution networks, including shipments throughout the United States, Canada, and Mexico. My work focuses on keeping orders, parts fulfillment, installations, and delivery schedules moving on time.
I am experienced with ERP and order-management systems including AS400, TMS, Salesforce, and QuickBooks Pro. I use Microsoft Office tools, particularly advanced Excel, Access, Outlook, Word, and PowerPoint, to analyze data, maintain documentation, report on KPIs, and support operational decisions.
I bring hands-on experience in invoicing, billing, reconciliation, contract updates, claims processing, customs documentation, inventory tracking, and freight-provider coordination. I am known for maintaining data accuracy, resolving issues promptly, and improving process efficiency.
Throughout my career, I have partnered with sales, engineering, service, carriers, and insurance providers to deliver dependable customer service. I value clear communication, reliable follow-through, clean documentation, and building long-term client relationships.
