Senior Backend Engineer | Go, PHP, AWS

Designed and owned a Go support automation platform integrating Zendesk, Intercom and internal services. Owned its operation under 20,000+ tickets in a typical month and up to three times that volume during the U.S. peak season. Implemented many automation scenarios on a platform that reached up to 86% fully automated handling, measured through Intercom and backend metrics in Grafana. Built API orchestration and resilient customer communication flows with monitoring and recovery paths.

Concurrent part-time subcontract / consulting engagement alongside Simple.life. Technically owned the production event-driven DataLake and event analytics infrastructure, including parallel publication of event versions. Increased DataLake throughput by more than 10x; modular design cut new analytics stream setup from several days to under four hours, with event delivery reliability above 99.9%. Also owned the production Crutrade integration covering authentication and OTP, account linking, collection import/export and purchase-ownership verification.

Developed and improved backend services for a document automation platform. Reduced peak load on the primary database by removing bottlenecks and redistributing work, improving stability during busy periods. Built CI/CD delivery workflows and investigated production issues with logs, monitoring and SRE dashboards. In the team lead scope, planned releases and technical debt with the team, delegated work, supported onboarding and conducted technical interviews.

Led backend engineering for a creator-focused digital platform with blockchain/NFT components. Worked with the CTO on the technology roadmap, architecture, delivery and reliability. Helped take the product from prototype to closed beta in under six months.

Led five backend engineers developing transactional email infrastructure. The service handled about three million emails in a typical month and up to ten times that volume during Black Friday / Cyber Monday peaks. Made technical decisions around email delivery, including DNS, DKIM, SPF, DMARC and feedback loops.