I am an IT Applications Functional Analyst with extensive experience supporting critical retail and logistics operations. I specialize in ensuring the continuity, reliability, and operational alignment of business applications used for stock management, purchasing, warehouse operations, and point-of-sale processes.
In my recent role at Grupo Libertad, I managed corporate applications including GOLD for stock and purchase orders, WMS integrations, and EDI provider interfaces. I monitored transactional processes, assessed infrastructure and data warehouse impacts, and worked to minimize business disruption through timely incident resolution under SLA commitments.
I have strong experience coordinating external vendors, following up on application maintenance and development activities, and translating business needs into technical requirements. I am comfortable collaborating with stakeholders, end users, infrastructure teams, and development teams within agile ways of working.
My background also includes many years in IT operations supporting retail checkout networks, NCR systems, POS terminals, commercial scales, user administration, sales closures, promotions, and payment card processes. This operational knowledge gives me a practical understanding of the technology that supports high-volume retail environments.
I am certified in Oracle Cloud Infrastructure and trained in Scrum, SQL, web development, workflow automation, and AI tools. I value clear communication, problem solving, continuous learning, service excellence, and delivering dependable technology solutions that support business operations.
