IT Support Specialist

Provide administrative, operational, and technology support to the Technology Department, department leadership, schools, vendors, and service providers. Manage calendars, meetings, project-tracking records, purchasing documentation, departmental reports, budgets, vendor records, and website and parent-notification updates.

Deliver day-to-day end-user support for administrators, teachers, staff, students, and families. Monitor helpdesk incidents; troubleshoot Windows and Mac computers, applications, peripherals, and information systems; coordinate escalations; maintain Jamf and district platforms; support device deployment; create multilingual user documentation; assist with training; and maintain accurate, confidential student and staff records.

Led the transition of an in-person computer science curriculum to a fully remote delivery model, coordinating instructional technology, schedules, course materials, troubleshooting, and user support.

Provided technical guidance to students with varied technology experience and managed structured evaluation and quality-control processes for assignments, tests, and practical examinations.

Installed, configured, upgraded, maintained, repaired, and troubleshot district-supported computers, operating systems, printers, peripherals, and technology equipment. Performed on-site diagnosis and resolution for end-user issues and coordinated off-site repairs when necessary.

Provided Level 1 support, managed incident-reporting requests, documented procedures, supported device deployment and replacement, trained staff, and escalated complex issues to Technology staff. Prepared standardized-testing environments and safeguarded confidential student records in accordance with data-privacy requirements.

Supported classroom technology operations and administrative activities, including scheduling, meeting coordination, and documentation for teachers and supervisors.

Collected, documented, and reported data to support planning and decision-making while maintaining the confidentiality and accuracy of sensitive records.

Managed confidential administrative records and coordinated scheduling and communication among staff, families, and outside agencies.

Administered the Follett Destiny library management system, supporting records maintenance, resource tracking, and day-to-day school operations.

Taught programming, database, networking, and web technology courses across three institutions, including ten years of graduate-level teaching experience.

Delivered instruction in Java, Visual Basic, ASP, Oracle, C, C++, JavaScript, and networking, while supporting student learning and technical skill development.

Designed and developed an inventory management system for an independent consulting engagement.

Built the solution using Visual Basic and Microsoft Access to support inventory tracking and data management.