Senior AI Product Designer building Agentic AI, AI Copilots & Conversational Experiences for Enterpr

Led AI-native product design for XBert AI onboarding and support workflows, including AI setup, skill selection, testing, and launch preparation. The work contributed to reported outcomes of up to 20% lower call handling times and up to 50% fewer missed calls.

Designed NextIQ agent-assistance experiences with suggested replies, source references, response-editing controls, and Autopilot concepts. Created My Hub communication workflows for a platform with 70K+ monthly active users, TataPlay Agent Assist real-time support experiences, and unified contact-management workflows.

Contributed reusable components, tokens, and patterns to the Sedona Design System. Built interactive AI-powered prototypes using Cursor and Vercel, and mentored two designers and one researcher through critiques, reviews, and coaching.

Designed an AI-assisted course-planning flow for BWise, an iOS e-learning product for educators. Focused on creating an intuitive experience for planning and course-related workflows.

Redesigned Rapidcloud analytics dashboards to improve clarity, accessibility, and feature adoption, contributing to a 28% increase in adoption. Redesigned the BodyFactory Skincare website and treatment-booking journey for a New York clinic, contributing to a 26% increase in booking conversion.

Redesigned MobileSTAR driver and depot workflows for tracking, proof of delivery, and routing. The improvements contributed to a 17% increase in customer satisfaction.

Led onboarding redesign work across web products, helping raise user activation by 40%. Applied user-centered workflow design to improve adoption and usability in enterprise product experiences.

Partnered with clinical leadership to design workflows for a digital care-delivery service. Created product experiences that supported operational and clinical needs.

Designed eight operational dashboards for tracking infection-control and medication metrics. Simplified patient intake workflows, contributing to a 19% reduction in patient processing time.

Led design across more than 60 client engagements spanning SaaS, healthcare, education, and consumer products. Delivered UX and UI solutions for varied business models and user needs.

Guided the design team through weekly critiques and individual coaching to strengthen design decisions and execution. Facilitated workshops on more than 20 projects to clarify requirements, prioritize user needs, and define product specifications.

Mentor designers through portfolio reviews, resume coaching, interview preparation, and individual career guidance. Have supported more than 80 designers through the ADPList platform.

Provide practical feedback on product design craft, case studies, professional presentation, and career development.

Bachelor of Technology in Computer Systems, completed at Punjab Technical University in Ludhiana, India.