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Samir Hakem
Samir Hakem

IT Support Engineer

Open to offers · Member since 2 Oct 2026
Message
Location
Algiers, Algeria
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am an IT Support Engineer and Network Administrator with more than four years of experience supporting users, maintaining IT systems, and improving network reliability.

I diagnose and resolve hardware, software, operating system, and network issues while focusing on minimizing downtime and improving user satisfaction through clear communication.

I have hands-on experience with LAN and WAN administration, server and network device maintenance, backup operations, disaster recovery, patch management, and vulnerability assessment.

I am an AWS Certified Cloud Practitioner with knowledge of AWS EC2, S3, IAM, Lambda, and CloudWatch. I am currently preparing for the AWS Certified Developer – Associate certification.

I also have web development skills in JavaScript, React.js, and Next.js, along with experience in scripting, process automation, proactive monitoring, and system administration.

I am committed to building secure, scalable, and well-maintained IT environments while continuously developing my cloud and technical support expertise.

Skills

21 capabilities
AWSBusiness ContinuityCloud ComputingCloud InfrastructureData BackupDisaster RecoveryHelp Desk SupportIT SupportJavaScriptNetwork AdministrationNetwork SecurityNext.jsPatch ManagementProcess AutomationReactScriptingSystem AdministrationTechnical SupportUser SupportVulnerability AssessmentWeb Development

Experience

Career history

IT Support Engineer Aldamida

Installed, configured, tested, and maintained operating systems, application software, and system management tools. Implemented proactive maintenance processes and timely upgrades to improve IT system performance.

Diagnosed and resolved hardware, software, and network issues to reduce downtime. Managed computer equipment inventory, standardized hardware configurations, supported users through ticket resolution, and strengthened security through vulnerability assessments and patch installation.

Network Administrator Aldamida

Performed daily LAN and WAN administration, maintenance, and support, including installation, configuration, and support of LAN, WAN, and Internet systems. Monitored network availability and maintained network hardware and software for end users.

Resolved network device issues, performed routine maintenance on servers, switches, routers, and other equipment, and maximized uptime. Managed backups and disaster recovery operations, while maintaining network documentation to enable faster issue resolution and business continuity.

Education

Learning history

University M'hamed Bougara Boumerdès (UMBB)

Master of Science, Computer Science

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