Retail Operations and Customer Service Manager

Deliver friendly and efficient customer service while taking and processing customer orders. Handle cash transactions accurately and assist with food expediting during busy service periods.

Complete opening, closing, and cleaning duties to maintain an organized, efficient operation.

Led retail and grooming staff, delegated daily responsibilities, and ensured reliable completion of operational work. Managed onboarding, training, scheduling, and a knowledge-based curriculum.

Resolved customer and team concerns using a solution-focused approach. Oversaw inventory, ordering, shrink, deposits, cash drops, drawer reconciliation, and customer support in person and by phone.

Managed a team of more than six employees and owned day-to-day store performance, customer service, and retail operations. Drove monthly and year-over-year sales goals through customer relationships and consistent execution.

Led training, performance management, scheduling, and disciplinary processes. Managed cash controls, deposits, till reconciliation, inventory, maintenance, and profit-and-loss responsibilities while providing pet nutrition consultations.

Managed and trained a team of more than five employees while assisting customers with product selection and pet nutrition education. Monitored sales goals, inventory, profit-and-loss performance, and operating metrics.

Created employee schedules, completed bank deposits, received merchandise, and managed inventory counts and expiration dates. Supported promotions, displays, social media posts, events, and point-of-sale service.

Directed a crew of 10 to 14 employees responsible for receiving, processing, and moving merchandise to the sales floor. Maintained organization and productivity during high-volume holiday inventory periods.

Served as manager on duty, overseeing the sales floor, break rotations, cashiers, and customer service. Held key-holder responsibilities and completed cash-room training.

Managed employee scheduling, hiring, training, inventory counts, buying, and merchandise pricing.

Supported cultivation operations through cleaning, watering, transplanting, and fulfilling clone orders.

Handled phones, clerical responsibilities, meeting coordination, client service, and office supply management.

Supported membership package sales and front-office customer interactions.

Supported customers by phone and on the sales floor, providing responsive service and product assistance.

Processed checkout transactions, restocked merchandise, and completed opening and closing procedures.

Processed customer purchases and returns while providing customer service at checkout.

Restocked merchandise and helped customers locate products and resolve basic service needs.

Supervised and trained shift staff, booked private parties, and led event activities.

Handled cash drops and supported opening, closing, receiving, and day-to-day facility operations.

High School Diploma.