Senior Sales and Customer Support Professional

I manage first-line customer support for Belgian customers purchasing over-the-counter drugstore products and medicines.

I advise customers on ordering processes and product-related questions while maintaining high customer satisfaction and service quality.

I advised freelancers and SME entrepreneurs on purchasing and financially leasing commercial vehicles.

I managed the complete inside sales cycle, from following up on initial leads through to closing lease agreements.

I sold exclusive off-plan and new-build units for the ONE Residences and ONE Heights luxury real estate projects.

I also contributed to project management, design concepts, and the strategic promotion of property developments.

I provided operational leadership to the Dutch content management team supporting Facebook.

I drove quality standards, policy compliance, and team well-being in a demanding, high-pressure environment.

I led and coached a team of inside sales representatives.

I was responsible for sales planning, KPI monitoring, scheduling, and delivery of commercial training sessions.

I generated qualified BANT leads through cold and warm outreach for major IT enterprise clients.

My work supported campaigns for organizations including HP, Dell, and Cisco.

I supported Microsoft partners with complex technical queries and billing issues.

I also acted as a pre-sales advisor for commercial B2B IT products.

I sold HP hardware and printers to HPE resellers and partners across the Benelux region.

I managed customer relationships, optimized service delivery, and addressed technical product inquiries.

I conducted telesales for Aanbestedingskalender, a Tender Calendar subscription service.

I targeted entrepreneurs and public institutions to generate subscription sales.

I advised residential and commercial clients on staircase renovations and wooden flooring solutions.

I managed sales activities as well as my personal calendar and appointment scheduling.

I advised customers on credit solutions and mortgage products.

I conducted field-based sales activities and supported clients through financial product decisions.

I promoted and sold real estate and timeshare properties in Gran Canaria.

I engaged prospective clients, presented property opportunities, and supported sales conversions.

I measured customer requirements and sold uPVC window frames and doors.

I provided field-based product advice to customers and managed the sales process.

I sold regional television advertising space to commercial customers.

I advised businesses on advertising opportunities and developed local client relationships.

I advised clients on insurance policies and pension plans.

I supported financial product sales by identifying customer needs and presenting suitable solutions.

I served as a Marine General Duties, 1st Class, in the Royal Netherlands Navy and Netherlands Marine Corps.

This role developed my discipline, teamwork, reliability, and ability to perform in structured operational environments.

Completed a two-year program in Commercial Economics.

Completed vocational training in bicycle technology and mechanics.

Completed Higher General Continued Education (HAVO).