Customer Service Professional

Served as the primary customer contact for flight bookings, travel inquiries, and personalized travel recommendations. Resolved customer concerns and de-escalated complaints through timely, empathetic, and effective communication.

Coordinated with airlines and travel partners to confirm flight details, seat availability, and special requests. Processed refunds, cancellations, and booking modifications accurately while following company policies and compliance standards.

Acted as a primary client contact by responding to daily inquiries and resolving operational issues promptly. Built strong client relationships through clear communication, dependable follow-up, and professional support.

Provided administrative assistance through schedule management, email correspondence, and accurate data entry. Used project management tools to prioritize work, track progress, meet deadlines, and protect confidential client information.

Communicated between technical teams and business stakeholders, translating complex data into accessible reports and dashboards. Collaborated with cross-functional teams to identify business needs and deliver data-driven solutions.

Collected, cleaned, and organized large datasets with strong attention to accuracy and system integrity. Interpreted complex information and provided actionable insights to support business decision-making.