I am an operations and people-development professional with more than 16 years of experience leading service-oriented teams, coordinating multidisciplinary operations, and improving customer experiences.
I have managed teams of more than 50 people, trained over 1,000 professionals, and administered budgets exceeding €100,000. My approach combines operational discipline, close leadership, and a strong focus on measurable results.
I specialize in identifying improvement opportunities, streamlining processes, strengthening internal controls, and building trusted relationships with customers, colleagues, suppliers, and stakeholders.
My background includes operational coordination, health and safety, emergency response, training, event management, administration, and VIP customer service. I am comfortable working in high-responsibility environments where organization and responsiveness are essential.
I bring collaborative leadership, emotional intelligence, mentoring, conflict resolution, and clear communication. I adapt my leadership style to the needs of each team and situation.
I am open to full-time on-site, hybrid, or remote opportunities, including a transition to a new sector and occasional travel.
