I am a customer service and front-office professional with a hospitality education background and experience supporting customers in dynamic service environments.
I handle customer questions, requests, and complaints through live chat, email, WhatsApp, phone, and in-person interactions. I focus on providing accurate information, following procedures, and finding practical solutions that support customer satisfaction.
I have experience with administrative support, data entry, service record management, document handling, and customer-service backlog management. I work carefully to keep customer data and service documentation organized and accurate.
My front-office experience includes guest check-in and check-out, reservations, booking requests, inbound and outbound calls, and providing information about hotel facilities and services. I am comfortable assisting guests directly and ensuring a welcoming service experience.
I am proficient in Microsoft Office, Zendesk CRM, Socialchat, the Emerald Hotel System, and basic Canva. I bring effective communication, problem solving, adaptability, teamwork, attention to detail, and time management to my work.
I am a native Indonesian speaker with intermediate English and Malay skills. I am interested in customer service, front-office, administration, and customer support opportunities.
Supported customers through live chat, WhatsApp, and email, responding to questions, requests, and service-related issues in a professional and responsive manner.
Handled customer inquiries and complaints using a solution-oriented approach. Provided accurate information according to procedures, supported administrative processes, and maintained organized service records.
Worked on the SnackVideo project, providing customer support through live chat and email. Assisted with reviewing App Store and Play Store-related feedback.
Responded to customer questions and complaints efficiently while following service procedures. Focused on addressing customer needs appropriately to maintain customer satisfaction.
Managed customer-service data backlogs and completed service administration accurately. Provided customers with information based on their service needs.
Supported document management and data-entry processes within internal systems, helping maintain organized customer-service records.
Provided professional, solution-oriented customer service to support a positive service experience. Handled customer questions and complaints in accordance with service procedures.
Ensured customer needs were addressed appropriately and communicated accurate information to help maintain customer satisfaction.
Managed guest check-in and check-out processes using the Emerald Hotel System. Handled inbound and outbound calls, guest reservations, and booking requests professionally.
Provided accurate information about hotel facilities and services, assisted guests with inquiries and needs, and supported luggage handling and room escorting.
Diploma IV, Hospitality Management
Diploma III, Hospitality
Senior High School
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