I am a customer support professional with more than three years of experience resolving high-volume customer inquiries across email, live chat, phone, and ticketing channels.
I specialize in technical troubleshooting, clear written communication, SLA adherence, first-contact resolution, and escalation handling. I consistently focus on identifying root causes and providing practical, easy-to-follow solutions.
In my technical support roles, I have handled more than 1,200 inquiries per month while maintaining a 92% first-contact resolution rate and strong ticket documentation accuracy. I am experienced in delivering context-rich support and ensuring smooth handoffs to specialist teams.
I have also supported service operations by coordinating technician dispatches, scheduling appointments, confirming availability, and communicating accurate job details to customers and technicians.
My earlier event-hosting experience strengthened my organization, multitasking, customer communication, and problem-solving abilities in fast-paced environments. I am detail-oriented, customer-focused, and committed to improving the overall customer experience.
I am interested in customer support and technical support opportunities where I can apply my troubleshooting, documentation, and multi-channel service skills.
