I am an outbound calling and lead qualification specialist with more than five years of experience in customer service, sales calls, and appointment setting across residential solar and financial services.
I currently make 60 to 100 outbound calls daily, pre-qualify prospects, manage structured call pipelines, and schedule qualified appointments. I consistently secure 5 to 10 qualified appointments per day while maintaining accurate CRM documentation.
I am skilled in script adherence, rapport building, objection handling, prospect vetting, and qualified lead handoffs. I adapt my communication style to homeowner and customer concerns while keeping conversations focused on business outcomes.
My financial-services experience includes Tier-II customer support, proactive account outreach, cross-selling, referral generation, and resolution of sensitive account and technical issues. I achieved 200% of my cross-sell goal for three consecutive months in a target-driven banking environment.
I am fully remote-ready with a dedicated home office, dual monitors, reliable high-speed internet, backup power and internet, and professional communication tools. I am comfortable using Salesforce, enterprise CRM platforms, Google Workspace, Microsoft Office, ticketing systems, and collaboration tools.
