Team Leader and Airport Operations Trainer

I am an experienced team leader and trainer with a background in airport operations, customer service, currency exchange, and healthcare support.

I began my career in the healthcare sector, where I worked in an endoscopy unit for approximately four years. This role developed my ability to work accurately under pressure while following strict hygiene, infection-control, sterilization, and patient-care procedures.

Since 2019, I have worked in airport currency exchange operations, progressing into a Team Leader and Tutor role. I manage daily branch operations, shift planning, team coordination, performance monitoring, cash control, and end-of-day reconciliation.

I am customer-focused and experienced in supporting domestic and international travelers in a multicultural airport environment. I handle complaints, resolve operational issues, monitor transaction accuracy, and work in accordance with compliance and counterfeit-detection procedures.

I also supported the launch of a new operation at Auckland Airport in New Zealand. During this assignment, I managed on-site operations, trained and onboarded new employees, and transferred company standards and procedures to an international team.

I am a solution-oriented, adaptable, and collaborative professional with strong communication skills in Turkish and English. I am motivated by improving team performance, customer satisfaction, operational efficiency, and service quality.