I am an e-commerce customer support and virtual assistant professional based in Tunis, Tunisia, with hands-on experience managing customer communication, online sales, order confirmation, and daily social media page operations.
I have supported two clothing businesses simultaneously, handling customer inquiries, organizing order workflows, and following up from order confirmation through processing. I am comfortable coordinating delivery and payment information and maintaining accurate tracking sheets.
I use Meta Business Suite, WhatsApp, Instagram, Google Sheets, and Excel to organize customer interactions and support efficient sales operations. I value clear, responsive communication and a structured approach to administrative tasks.
My previous retail sales experience helped me develop customer service, product communication, and sales skills while working with both local and international customers. I also have experience tutoring English and adapting explanations to individual learning needs.
As a second-year psychology student, I bring empathy, patience, organization, and an understanding of different communication styles. I am seeking remote opportunities in e-commerce support, customer service, virtual assistance, social media operations, and online sales with international teams.
