BRIAN OTIENO
BRIAN OTIENO

Communications & Digital Marketing Professional | Customer Support | Virtual Assistant | Storytellin

Actively looking · Member since 3 Oct 2026
Location
Nairobi, Kenya
Desired salary
Confidential
Work preference
Remote Only / Full Time, Part Time, Contract, Internship
Experience level
Mid

About

Professional summary

I am an aspiring Communications and Public Relations professional with a growing background in digital marketing, customer service, and virtual assistance. I am passionate about helping organizations communicate effectively, build meaningful relationships, and deliver exceptional customer experiences. I enjoy transforming ideas into clear, engaging messages while providing reliable administrative and operational support.
Throughout my learning journey, I have completed a Diploma in Journalism, professional training in digital marketing and customer service, the ALX AICE Career Essentials program, and the ALX Virtual Assistant program. These experiences have strengthened my communication, organization, problem-solving, and collaboration skills while preparing me to thrive in fast-paced and dynamic work environments.
What I Bring to the Table
• Communication & Storytelling: Creating clear, engaging, and audience-focused written communication across different platforms.
• Customer Support: Delivering professional customer service, resolving inquiries efficiently, and building positive customer relationships.
• Digital Marketing: Supporting content creation, social media management, and digital engagement strategies to increase brand visibility.
• Administrative Support: Managing calendars, emails, scheduling, data entry, document organization, and productivity tools to keep operations running smoothly.
• Research & Organization: Conducting research, organizing information, and supporting informed decision-making with attention to detail.
My Professional Approach
I believe that effective communication is at the heart of every successful organization. Whether supporting customers, coordinating administrative tasks, creating digital content, or assisting communication initiatives, I am committed to being reliable, adaptable, and solution-oriented. I enjoy learning new technologies, taking on new challenges, and continuously improving my skills to deliver value wherever I work.
I am currently seeking opportunities in Public Relations, Communications, Digital Marketing, Customer Support, Administrative Support, and Virtual Assistance where I can contribute, continue learning, and grow professionally.
Let's connect to exchange ideas, explore opportunities, and build meaningful professional relationships.

Notice period: 1

Tech stack & tools

Working toolkit

Design

Development

Experience

Career history

Customer support Sunking

Assisted customers by responding to inquiries about solar products and services.
◦ Conducted follow-ups to ensure solar products were functioning properly and addressed any concerns.
◦ Provided troubleshooting support and recommended appropriate solutions for product-related issues.
◦ Educated customers on product usage, warranties, and maintenance for better user experience.
◦ Maintained accurate records of customer interactions, complaints, and feedback for service improvement.
◦Collaborated with the technical team to escalate and resolve complex issues efficiently

Education

Learning history

Mount Kenya University

Diploma, PR

I studied Public Relations. I learned how to manage communication, write press releases, and help organizations keep a good reputation."

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.

Jobs Talent AI Tools Salaries
Menu