I am an International Business graduate with professional experience in customer service, logistics coordination, and operations management.
I have supported customers by handling inquiries, complaints, requests, reservations, and personalized assistance while maintaining a high level of service quality.
I am experienced in coordinating complex operations, including medical repatriation, patient transfers, transportation, documentation, and communication with international stakeholders.
I am organized, adaptable, and customer-oriented, with strong communication, problem-solving, prioritization, and cross-cultural collaboration skills.
I have worked in multicultural and international environments and communicate professionally in Arabic, French, and English.
I am comfortable using digital collaboration platforms and creating databases with Airtable to support operational follow-up and coordination.
Managed customer requests and delivered personalized assistance for guests. Coordinated reservations, check-ins, check-outs, and booking follow-up to ensure a smooth guest experience.
Communicated with guests before, during, and after their stays. Coordinated with property owners, cleaning teams, and service providers while resolving customer inquiries and issues promptly.
Coordinated medical repatriation operations and patient transfers, including the organization of air and ground transportation and medical assistance.
Worked with hospitals, medical teams, airlines, and international partners. Managed logistics and documentation throughout the repatriation process and handled urgent operational situations.
Handled customer calls and provided information, assistance, and professional support for customer needs.
Managed requests, complaints, and inquiries, identified appropriate solutions, and contributed to high customer satisfaction through friendly communication.
Master's Degree, International Business
Studied international business, business management, logistics and supply chain management, marketing, business development, and project management.
Two-Year Preparatory Program for Grandes Écoles (CPGE), Mathematics and Communication
Studied mathematics, French, English, communication skills, and analytical problem-solving.
Baccalaureate Economics (High School Diploma), Economics
Studied economics, accounting, statistics, mathematics, business administration, financial analysis, communication, and foreign languages.
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