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Terriona Sherrod
Terriona Sherrod

Customer Support Specialist

Actively looking · Member since 3 Oct 2026
Message
Location
Newark, United States
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Junior

About

Professional summary

I am a detail-oriented customer support specialist with experience working in high-volume, metrics-driven remote environments.

I consistently focus on accuracy, efficiency, and delivering complete resolutions for customers across phone, chat, and email channels.

I have exceeded sales and quality targets, including maintaining an approximately 25% sales close rate against a 19% target and customer satisfaction above 90%.

I am comfortable navigating multiple systems and screens at once while researching account information, processing requests, and documenting outcomes accurately.

I communicate clearly in writing and use strong problem-solving skills to resolve customer and technical issues.

I am seeking an opportunity where I can apply my quality focus, attention to detail, and customer support experience to claims processing or customer service operations.

Skills

16 capabilities
Attention To DetailCustomer SatisfactionCustomer ServiceCustomer SupportDocumentationEmail SupportLive Chat SupportPhone SupportQuality AssuranceSalesSales ClosingTeam CollaborationTechnical SupportTime ManagementTroubleshootingWritten Communication

Experience

Career history

Sales Expert I Teleperformance

Consistently exceeds production targets in a high-volume, metrics-driven remote sales environment. Maintains an approximately 25% sales close rate against a 19% target.

Maintains customer satisfaction above 90% by resolving customer issues accurately and completely. Navigates multiple computer systems and screens simultaneously to access account information and process requests.

Selected to support a new-hire training class because of strong sales performance. Answers trainee questions through team chat and a virtual meeting room.

Technical Support Representative Concentrix

Provided technical support through phone, chat, and email channels. Troubleshot product issues and documented resolutions accurately.

Resolved customer inquiries through written chat and email communications using clear, professional language. Maintained approximately 85% customer satisfaction.

Managed multiple concurrent customer conversations while navigating internal systems to research and resolve issues.

Education

Learning history
No education data available.

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This professional hasn’t listed any services yet.

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