I am a customer-focused service professional with nine years of combined experience in retail customer service, beauty consultation, client relationship management, and multilingual instruction.
I specialize in handling customer inquiries, resolving complaints, processing sales and exchanges, and providing personalized recommendations that improve client satisfaction and loyalty.
As a native French speaker with C2-level English proficiency, I provide inclusive bilingual support and effectively communicate with diverse international customers, students, and teams.
I am comfortable working in fast-paced environments, managing multiple requests, maintaining accurate records, and adapting calmly under pressure.
I also bring administrative and technical capabilities in data entry, inventory and sales tracking, Microsoft Office, and basic SQL and Python data handling.
I am seeking opportunities where I can apply my customer service, communication, digital administration, and cross-cultural collaboration skills.
Provided beauty consultations and personalized product recommendations to an international customer base. Used French and English language skills to bridge communication barriers and create an inclusive shopping experience.
Handled customer inquiries, transactions, exchanges, and payments while resolving service issues proactively. Maintained daily sales records and inventory updates through retail systems, delivering efficient service during high-traffic periods.
Delivered tailored online French and English instruction to international learners, providing personalized consultations, supportive guidance, and ongoing progress tracking.
Managed student inquiries, scheduling changes, lesson records, bookings, and administrative tasks through digital communication tools and web platforms. Maintained engaging, structured lessons while adapting to dynamic schedules and learner needs.
Bachelor's Degree, Computer and Information Science
Bachelor's degree program in progress.
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