I am a customer service representative with experience providing high-volume support through phone, chat, and email channels. I handle billing, payment, service, and technical inquiries with a focus on accuracy, speed, and customer satisfaction.
I am skilled at actively listening to customers, clarifying their needs, and communicating clear solutions with empathy and professionalism. I work to create positive customer experiences while supporting first-contact resolution.
I have experience managing 30 or more customer contacts daily, documenting cases in CRM systems, prioritizing urgent tickets, and following up to ensure issues are resolved. I also coordinate with internal and technical teams when escalations are required.
In addition to support responsibilities, I contribute to sales goals through consultative upselling and cross-selling of mobile phones, service plans, and related products. I balance customer needs with business objectives and retention efforts.
I am reliable, customer-focused, and driven by performance. I consistently aim to meet quality, response-time, and customer-satisfaction KPIs while turning complex issues into straightforward resolutions.
Deliver customer support for telecommunications products through phone and chat channels, resolving billing, service, and technical issues for residential customers.
Meet individual KPIs for quality, response time, and customer satisfaction while supporting sales goals through upselling and cross-selling. Document case details, follow up with customers, and collaborate with technical teams to resolve escalations in a timely manner.
Provided responsive customer support across phone, email, and chat, resolving inquiries efficiently while maintaining a professional and empathetic service experience.
Built customer relationships through active listening, needs clarification, and accurate product and policy information. Managed high volumes of CRM tickets, prioritized urgent cases, and coordinated with internal teams for follow-up and issue closure.
Handled more than 30 daily customer contacts through phone and chat, providing billing, payment, and technical support.
Sold mobile phones and service plans using consultative selling techniques to contribute to monthly targets. Documented interactions and escalated technical issues to Tier-2 teams for timely resolution and customer follow-up.
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