Administrative & Operations Support Specialist | CRM Specialist | Customer Support

Conduct 300–400 daily outbound calls to qualify business prospects and transfer qualified leads to closers. Maintain customer personal and legal information, communication records, and case documentation in the CRM.

Monitor business KPIs including new and canceled clients, active payments, and paused, delayed, failed, or canceled payments. Create payment schedules, prepare agreements and signature documents, produce activity reports and training presentations, and manage Slack channels for client onboarding, exits, and daily operational follow-up.

Support recruitment by conducting interviews for Closer and Head of Closers positions.

Designed and launched sales funnels, landing pages, and custom websites in GoHighLevel to support conversion and lead-generation initiatives.

Built automated email and SMS follow-up campaigns to streamline lead management and team tasks. Conducted outbound prospecting and lead qualification to book high-value client appointments.

Provided telephone-based customer support in English and Spanish for U.S. customers. Scheduled appointments and supported sales activities over the phone.

Managed and recorded information for existing and prospective customers. Analyzed data and information from communities requiring home repairs and inspections.

Provided Spanish-English interpretation services for Latino patients in the United States communicating with English-speaking doctors.

Accurately recorded call data and new customer information in the company platform. Prepared reports on frequent patients and doctors and maintained follow-up with recurring contacts.

Made outbound calls to offer services and schedule customer appointments. Recorded customer information for home inspection appointments and service purchases.

Submitted sales reports documenting delivered services, process progress, and final results.

Provided professional live interpretation services on vessels arriving at the port of Guanta, Venezuela. Created daily reports for each vessel.

Provided administrative support to the Logistics, Shipping, and Customer Service departments. Developed English communication strategies for logistics and shipping contexts.

Currently in the fourth year of the Industrial Engineering program.

Completed an associate degree in Languages.