Technical and Administrative Virtual Assistant | Customer Operations | Technical Support

Managed customer orders, cancellations, refunds, documentation, and ticketing workflows while ensuring adherence to established procedures. Collected, validated, and organized customer and operational data for investigations, case processing, and recordkeeping.

Coordinated with merchants and internal teams to resolve customer concerns, chargebacks, and disputes. Managed technical cases in ServiceNow and Jira, supported MetaTrader 5 Manager and TradeLocker users, and troubleshot server and trading-platform issues.

Resolved customer inquiries and service issues while maintaining accurate interaction records and follow-up documentation.

Documented concerns, actions, and resolutions to improve case continuity and internal visibility. Coordinated escalations with internal teams for complex customer issues.

Provided live-chat technical support for Yotpo Loyalty & Referrals, resolving product questions, platform usage concerns, and customer engagement issues.

Built and configured Shopify sites based on client requirements, troubleshot Shopify integrations, documented resolutions, and coordinated complex escalations with Customer Success, Product, and Engineering teams.

Administered and provisioned SharePoint sites, configured SharePoint, Azure, Microsoft 365, Active Directory, and AWS user access and permissions, and processed SSL certificate renewals.

Developed, tested, maintained, debugged, deployed, and supported software applications. Collaborated with technical teams to deliver end-to-end solutions and post-production maintenance.

Supported United Airlines customers through phone, email, and chat for reservations and travel-related concerns.

Processed ticket changes, cancellations, rebooking, refunds, flight disruption cases, compensation requests, and MileagePlus inquiries while following airline procedures and travel regulations.

Managed the collection of taxes, fees, and other revenues while maintaining official receipts and supporting financial records.

Maintained bookkeeping records, prepared monthly and quarterly financial statements, coordinated fiscal planning, and ensured documentation complied with Commission on Audit requirements.

Coordinated daily administrative operations across multiple Cebu branches and supported communication between head office and branch managers.

Managed inventory, procurement, permits, licenses, regulatory documentation, and consolidated sales, inventory, and manpower reports for head-office reporting.

Supported recruitment administration through vacancy posting, application screening, and interview scheduling.

Maintained confidential employee records, processed payroll-related attendance and contribution data, and prepared HR correspondence, memoranda, and notices.

Maintained computer hardware, software, and peripherals to support reliable laboratory operations.

Provided technical assistance to students and faculty, troubleshot hardware, software, connectivity, and network issues, and performed routine maintenance and software updates.

Installed, configured, and maintained computers, software, and network systems supporting health-unit operations.

Troubleshot hardware, software, and internet issues; managed electronic health records with controlled access; and supported DOH-mandated systems including CHITS and PhilHealth E-Claims.

Bachelor of Science in Information Technology, major in Programming.