I am a detail-oriented administrative and customer service professional with extensive experience supporting healthcare, financial services, retail, logistics, and project operations. I have built a strong record of handling high-volume inquiries, maintaining accurate records, and resolving complex customer and billing issues.
I have experience reviewing healthcare claims, explanation of benefits documents, insurance denials, medical bills, and patient billing concerns. I am comfortable preparing complete documentation packets for review and working carefully with confidential information.
Throughout my career, I have provided customer support by phone and through computerized systems, helping customers understand benefits, billing, account information, products, and services. I focus on clear communication, prompt resolution, and a positive customer experience.
I have also supported project coordination, order processing, vendor communication, shipping tracking, quotes, purchase orders, returns, reporting, and data entry. I work well in fast-paced environments and can quickly learn new procedures and software.
I am known for my accuracy, attention to detail, reliability, and collaborative approach. I bring strong organizational skills, computer literacy, and a commitment to providing efficient administrative and client support.
Performed administrative, clerical, and initial review activities for contested healthcare claims, patient billing concerns, and third-party insurance discrepancies.
Managed digital documentation remotely and assembled claim packets containing correspondence, explanation of benefits documents, medical bills, insurance denials, and medical records for potential legal review.
Handled high-volume inbound member calls, resolved inquiries and complaints, and maintained strong customer service standards. Provided information to policyholders and medical professionals regarding benefits, claims, billing, and authorizations.
Reviewed explanation of benefits documents, processed claim corrections, and used computerized systems to locate documents and update benefit information across multiple states. Explained insurance terms to improve member understanding and satisfaction.
Prepared and submitted client quotes, converted quotes into orders, and sent purchase orders to vendors to support timely order completion.
Maintained weekly shipping and tracking reports, coordinated vendor shipments, and assisted with defective merchandise returns, return authorizations, and accounting credits.
Answered a multi-line phone system and routed calls to appropriate departments. Greeted customers and responded to inquiries in support of the sales team.
Performed sales department data entry and managed the daily sales lead rotation to support accurate records and smooth workflow.
Coordinated cargo pickups and transfers, reserved HAWB numbers, and booked cargo flights to support timely shipment delivery.
Prepared client invoice packets for email or upload and stored documentation in a shared database to maintain organized, accessible records.
Developed client relationships and maintained knowledge of client organizational and operational structures to provide tailored project support. Communicated daily with clients regarding project activities and progress.
Managed project milestones through company software and coordinated scheduling with client locations. Followed up to confirm fixture and merchandise installations were completed on time.
Researched customer accounts to address plan questions, network issues, billing discrepancies, and other account concerns. Processed payments and adjustments to maintain account accuracy.
Provided technical support for cellphones and applications, helping customers troubleshoot issues and improve their service experience.
Opened and maintained payday advance and title loan accounts while ensuring accurate customer records and compliance with account procedures. Processed cash, money order, and debit card payments.
Performed telephone collections for delinquent accounts, prepared title lien requests, released liens after payment, and supported reporting and office supply activities.
Processed grocery transactions accurately using cash, checks, credit cards, and food stamp validations.
Scanned and bagged groceries while providing efficient, courteous checkout service to customers.
Assisted credit union members and prospective members by phone, answering questions about products and services and resolving account concerns within established authority.
Maintained account information across multiple computer systems and supported accounting, loan, and teller functions through transaction posting, general ledger balancing, error correction, check disbursement, deposits, withdrawals, loan payments, and teller training.
Diploma
High school diploma.
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