Sales and Customer Service Representative

Handled sales and customer service support through phone calls for customers placing orders, seeking product information, and resolving order-related concerns. Managed more than 50 calls per shift in a fast-paced environment.

Promoted products, provided recommendations and alternative options, and supported customers throughout the ordering process. Focused on improving sales results and customer satisfaction through efficient, high-quality service.

Managed customer orders through phone and email support, helping customers place orders and processing requests accurately. Responded to inquiries related to products, shipments, deliveries, and refunds.

Provided timely order updates and proactively addressed customer concerns to maintain trust and a smooth customer experience. Delivered quality support while ensuring requests were handled efficiently.

Handled billing, sales, and service inquiries while promoting mobility products and solutions tailored to customer needs. Explained plans, processed orders, and assisted customers with service-related concerns.

Upsold products and services, closed sales, and consistently worked toward sales and quality KPIs. Earned Top Agent recognition with a 95.65% resolution and satisfaction rate.

Handled a high volume of customer inquiries through chat support, providing accurate and timely assistance in a fast-paced environment. Answered product questions and helped resolve order-related issues.

Managed multiple customer conversations efficiently while maintaining strong customer satisfaction and service quality. Supported customers with clear communication and effective issue resolution.