Customer Support and Account Management Professional

I respond to customer loan-related inquiries and work to resolve concerns professionally and efficiently. I provide application support by troubleshooting issues and guiding customers on the correct use of the product.

I make outbound calls for loan collections and work with customers to establish payment plans. I communicate clearly and sensitively when discussing repayment matters.

I manage email and online communications, keeping correspondence organized and ensuring day-to-day administrative activities are handled effectively.

I schedule meetings, set reminders, prepare documents, maintain digital files, and support online research and reporting.

I carried out verification work using Prembly and supported the preparation of meeting reports.

This role strengthened my attention to detail, documentation, verification, and reporting skills.

I managed and curated Twitter content to support account engagement and follower growth. I collaborated with team members to plan digital marketing strategies.

I designed graphics for posts and campaigns using Canva, ensuring visuals supported the account's content and brand goals.

I create digital designs for clients across social media, branding, and promotional materials using Canva.

I deliver visuals tailored to client specifications, campaign needs, and brand identity.