QA Specialist | Functional, Regression & UAT Testing | Web & Mobile

Responsible for the quality of a SaaS hotel operations platform used by 20+ hotels in several countries (fully remote).
• Verified and closed 2,000+ tickets (2022–2026); in 2025 I closed 85% of the team's tickets.
• Logged 1,350+ issues and supported the platform's growth from 15 to 34 modules.
• Test plans and test cases: functional, negative, edge, visual and regression; certified every release with before/after evidence.
• Tested the web app, guest app, Android app and messaging templates. Scrum on Azure DevOps.
• Worked with AI agents (Claude, Amazon Q) under my supervision for analysis, test design and evidence.

Digital transformation consultancy (SAP, Qualtrics and Kore.ai partner).
• Test planning and test case design for international financial sector projects.
• Manual testing on Android, iOS and web: functional, smoke, integration, regression and acceptance.
• Defect logging and tracking in RTC and Jira; definition of automation strategies (Ranorex, AWS).

Quality Assurance Department.
• Designed and executed manual and automated functional tests on the bank's Mainframe and web applications.
• Coordinated user acceptance testing (UAT) campaigns.
• Reviewed change controls to controlled environments; maintained the department's management metrics and quality records.

Processes and Technology – Internal Demand.
• Analyzed, classified, assigned and tracked requests from every area of the bank to Technology.

Additional training (Academia QA): QA Bootcamp (80 hours), Introduction to Performance Testing, Software Testing QA – Basic, QA Effort Estimation.
Courses: Introduction to Scrum and Microsoft Project (Banco de Venezuela); Web Programming in Java, PHP and SQL (Fundacite Táchira).