Luke Chong
Luke Chong

Operations and Client Relationship Professional

Open to offers · Member since 4 Oct 2026
Location
Johns Creek, United States
Desired salary
Unspecified
Work preference
On-site / Full Time
Experience level
Senior

About

Professional summary

I am a client-focused operations and relationship management professional with more than 10 years of experience in dental laboratory and residential property environments.

I manage client communications across phone, text, and email, resolve service issues, and build strong relationships through responsive, hands-on support.

I have experience coordinating deliveries, shipments, inventory, records, data entry, and daily operational workflows to keep services running smoothly.

In my current dental laboratory role, I combine operational management with CAD/CAM technical work, case tracking, material replenishment, and team support.

I also bring residential property operations experience, including maintenance coordination, repair and remodeling project oversight, complaint resolution, and contract pricing negotiation.

I am authorized to work in the United States and bring a dependable, service-oriented approach to operational efficiency and client satisfaction.

Skills

15 capabilities

Experience

Career history

Dental Lab Technician & Manager Vital Ceramics Dental Lab

Manage incoming client communications by phone, text, and email, providing prompt support to dental office clients. Visit clients regularly to resolve issues, strengthen relationships, and support service satisfaction.

Coordinate daily product deliveries and incoming and outgoing shipments while maintaining accurate tracking. Review and replenish inventory, maintain daily case records through data entry, support employee operational needs, and perform CAD/CAM technical work for dental laboratory production.

Client Relationship Manager Star Turnkey

Investigated client complaints and disturbances, resolving issues to maintain client satisfaction and strong service relationships. Oversaw residential property operations and maintenance activities.

Planned and coordinated general maintenance, major repairs, and residential remodeling projects. Negotiated contract pricing and completed required documentation with attention to compliance and cost control.

Education

Learning history

Chattahoochee High School

High School Diploma

Completed high school diploma.

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