I am a bilingual customer support professional with experience in hospitality, client assistance, and trading-related services. I communicate fluently in English and am a native Spanish speaker.
I currently work in guest services, where I provide front-desk support, address guest inquiries and complaints, and coordinate with internal teams to deliver a positive customer experience.
I also have experience supporting users of a trading platform. I assisted clients with technical issues, platform navigation, and the use of trading tools, charts, and platform features.
As a funded trader, I have developed practical knowledge of trading, prop firms, risk management, discipline, and adapting decisions to changing market conditions.
My previous work as an electrical technician strengthened my technical troubleshooting, safety awareness, attention to detail, and problem-solving abilities.
I am seeking a remote customer support role where I can combine my client service background, bilingual communication skills, and trading knowledge. I am available for remote work and have a flexible schedule.
I provide front-desk and guest support in a high-demand hospitality environment. I respond to guest inquiries, requests, and complaints professionally and efficiently.
I coordinate with internal departments to help ensure a positive guest experience and timely resolution of service needs.
I provided client support for users experiencing technical issues and difficulties navigating the platform. I helped users understand platform functionality and resolve common usage concerns.
I guided clients in the correct use of trading tools, charts, and features to support a smooth user experience.
I manage a funded trading account and apply risk management, consistency, and discipline to trading decisions. I work independently in a fast-changing market environment.
I have developed analytical thinking, market awareness, and the ability to adapt decisions based on changing conditions.
I completed residential and commercial electrical installation and maintenance work. I diagnosed and repaired electrical systems while following safety and compliance requirements.
This work strengthened my technical troubleshooting skills, attention to detail, and ability to solve practical problems.
Bachelor's, Business Administration
Currently studying for a Bachelor's degree in Business Administration.
High School
Completed high school education.
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