I am a junior IT support professional with hands-on experience in network configuration, technical support, system setup, and technical documentation. I focus on helping users and organizations maintain reliable hardware, software, and network environments.
I have supported network system and device configuration, assisted with installations and upgrades, monitored system performance, and helped resolve technical issues promptly. I am familiar with Windows operating systems and have foundational knowledge of Java programming.
My experience also includes researching emerging technologies, documenting processes and user guides, and supporting administrative IT tasks. I value clear communication, organized records, and practical solutions that improve IT service delivery.
In addition to technical support work, I have experience as a virtual assistant and business owner. These roles strengthened my customer service, scheduling, digital filing, operations, inventory, vendor management, and marketing skills.
I am currently pursuing a Bachelor of Business Information Technology and am eager to grow in technical support, network administration, and IT operations. I am committed to delivering effective technology solutions while continuously developing my technical and professional capabilities.
