Customer Service/Quality Assurance/Math Tutor

I am a customer service professional with experience handling inbound and outbound calls, responding to emails, entering data, and supporting customers through daily service interactions.

I have experience as a Call Auditor, where I systematically reviewed recorded phone interactions to ensure they met company standards for quality, compliance, and customer experience.

I also have experience as a Driver Qualification File Agent, maintaining compliant driver qualification records. I collect, review, and organize documents such as driver’s licenses, medical certificates, motor vehicle records, background checks, training certifications, and employment references.

I am detail-oriented, organized, and committed to following transportation regulations and documentation requirements. I can work effectively under pressure while managing multiple tasks and deadlines.

I bring active listening, strong communication, report writing, critical thinking, and problem-solving skills. I am team-oriented, goal-driven, hardworking, and focused on continued professional growth.