Customer Support | Order Management | Account Specialist | Supply Chain

Managed international OEM orders from entry through delivery using SAP, Salesforce, and Celonis. Ensured data accuracy, verified pricing, resolved blocked orders, and optimized backlog management.

Monitored overdue orders and delivery risks, identified root causes, and coordinated actions with production, warehouses, transport, global planning, sales, finance, and quality teams. Managed pull-ins, push-outs, expedites, partial deliveries, express shipments, and alternative supply or delivery solutions while maintaining proactive customer communication.

Managed a B2B portfolio of European customers and processed sales orders in SAP from order entry through delivery in accordance with commercial conditions. Maintained price lists, customer master data, order documentation, and delivery-related information.

Provided product availability, lead-time, delivery confirmation, and order-status updates to customers. Coordinated with internal Quality and Quotation teams to resolve complaints, urgent order situations, and delivery issues while supporting customer satisfaction.

Managed high-volume customer transactions, payments, and daily operational records with accuracy and adherence to procedures.

Provided efficient customer support and contributed to local customer-base growth and loyalty through service improvements and reduced customer waiting times.

Managed customer orders, stock availability, deliveries, and sales documentation for construction materials.

Contributed to a 3% increase in sales within the assigned department through customer service and effective order handling.

Managed sales activities, supplier orders, goods receipt, inventory records, and daily store administration. Maintained relationships with customers and suppliers.

Contributed to a 7% increase in sales receipts and supported stronger customer loyalty through consistent service and operational management.