Technical Support Assistant

I provide internal support to teams by analyzing and resolving incidents related to systems and services. I monitor alerts and incidents to identify failures and accelerate remediation.

I develop and maintain monitoring solutions, dashboards, and indicators using Metabase. I also run SQL queries, support database administration activities, perform synthetic tests, validate automated detections, and maintain technical documentation and operational processes.

I provided remote support and maintenance for healthcare software, including RIS, LIS, PACS, Image2Doc, and teleradiology systems. I supported users, deployed services and features, and helped optimize operational workflows.

I investigated and corrected database and server issues involving PostgreSQL, phpMyAdmin, Ubuntu Linux, and Docker-based applications. I also configured interfaces and system integrations through REST APIs using Postman, produced technical knowledge-base documentation, and participated in crisis support and cross-department technical meetings.

I delivered in-person, email, and telephone support to patients, organized examination schedules, provided guidance for contrast exams, and managed documentation and private-payment controls. I also trained new employees and supported multiple diagnostic departments.

I used hospital and imaging systems including Tasy, Siemens, PACS Aurora, Synapse, CS, Sistema Hapvida, and Philips Healthcare. I helped implement more humanized and efficient service methods and created detailed protocols and guidance for contrast examinations to standardize patient care.

Completed a degree in Systems Analysis and Development.

Technical course in Radiology.

Intermediate English course.