Jaqui Folk
Jaqui Folk

Operations Manager and Executive Administrative Professional

Actively looking · Member since 5 Oct 2026
Location
Crown Point, United States
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am an administrative and operations professional with progressive experience supporting organizational leadership, coordinating complex workflows, and maintaining efficient daily operations. I bring strong organization, communication, judgment, and problem-solving skills to fast-paced environments.

I currently manage administrative and operational functions for a charter school serving approximately 300 students and 40 staff members. I partner with leadership on operational priorities, reporting, staffing, attendance, enrollment, compliance, and stakeholder communication.

I have hands-on experience in HR administration, payroll and timekeeping, employee records, benefits support, budget tracking, purchasing, vendor coordination, invoice reconciliation, and inventory management. I handle confidential information with professionalism and accuracy.

My background also includes front-office support, scheduling, meeting coordination, report preparation, customer service, patient administration, and financial transaction processing. I am comfortable working with families, staff, vendors, clients, and cross-functional teams.

I use Microsoft Office, Google Workspace, Microsoft Teams, Webex, ADP, Sage, and QuickBooks to support reporting, communication, documentation, and operational processes. I am committed to implementing effective procedures and helping teams adapt to new systems and policies.

Skills

16 capabilities

Experience

Career history

Operations Manager Northwest Indiana Lighthouse Charter Schools

Direct daily administrative and operational functions for a charter school serving approximately 300 students and 40 staff members. Partner with the leadership team to review goals, trends, challenges, action plans, and operational status.

Prepare reports for management and governance groups covering attendance, enrollment, staffing, and operational data. Manage HR administration, payroll, employee documentation, benefits support, budgets, purchasing, vendors, inventory, invoice reconciliation, and stakeholder communications while coordinating on-site technology support.

Operations Associate Northwest Indiana Lighthouse Charter Schools

Supported school leadership with daily administrative operations, attendance tracking, documentation, training records, donation tracking, and petty cash reporting. Maintained accurate records across multiple systems and supported administrative workflows.

Provided front-office customer service for parents and visitors, coordinated meetings with staff and families, and responded to inquiries professionally. Helped ensure adherence to internal policies and supported adoption of new processes and technologies.

Dental Assistant Crown Point Dental Care

Provided patient-facing administrative support, including appointment confirmations, patient record maintenance, documentation, and coordination of patient flow.

Anticipated provider needs, protected confidential patient information, and supported efficient operations in a fast-paced healthcare office.

Bank Teller Charter One Bank

Processed more than 120 financial transactions daily with accuracy while balancing cash drawers and resolving discrepancies. Followed cash-control procedures and maintained compliance when handling sensitive financial information.

Delivered professional client service by responding to customer needs and explaining banking products and services.

Warehouse Worker Amazon

Worked in warehouse operations between 2017 and 2022.

Supported operational work in a fast-paced logistics environment.

Server Texas Roadhouse

Provided customer service as a server from 2021 to 2023.

Supported guest service and daily restaurant operations.

Server / Team Leader Olive Garden

Worked as a server and team leader from 2018 to 2021.

Supported customer service, team coordination, and restaurant operations.

Education

Learning history

Indiana University Northwest

B.A., General Studies

Bachelor of Arts in General Studies.

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