Cybersecurity consultant

Led incident response projects for multiple clients, coordinating engagement scope, priorities, stakeholders, timelines, and technical and executive deliverables.

Designed and facilitated executive and technical cybersecurity tabletop exercises covering business impact, decision-making, communication, containment, recovery, and cross-functional coordination. Developed incident response plans, playbooks, readiness assessments, recommendations, and executive reports.

Translated technical findings and operational dependencies into clear risks, responsibilities, evidence requirements, and practical improvement actions supporting governance, risk management, and post-incident initiatives.

Worked within the same security services organization through its transition from Rackspace Technology to BT, progressing from Network Security Administrator III to Security Technical Specialist.

Managed and troubleshot incidents across multi-vendor infrastructure environments while meeting SLA and response-time requirements. Coordinated technical investigations, service restoration, escalations, and migrations for customers worldwide.

Led firewall and network security operations across appliance-based and cloud-based environments in a regulated financial-services organization.

Supported firewalls, web filtering, NAC, CDN, WAF, and VPN technologies. Managed change, incident, and service request workflows while supporting project implementations.

Managed IT incidents, problems, and changes using ITIL-aligned service management practices.

Coordinated service restoration, escalations, communications with users and leadership, and root-cause analysis activities.

Led and supported wireless network deployment and integration activities for 2G, 3G, and 4G technologies.

Performed swap planning, commissioning, integration, scripting, and team coordination for network delivery initiatives.

Provided first-level remote operations support for North American telecommunications environments.

Supported operational issue handling and remote service continuity activities.

Bachelor's Degree in Information Technology.