I am a customer service and collections professional with more than four years of experience managing overdue accounts and communicating with customers regarding payments.
I have experience acting as a liaison between creditors and customers while maintaining professional, respectful, and service-focused communication.
My work includes locating customers and reviewing credit bureau information, background checks, loan documents, account paperwork, and relevant databases.
I am skilled in Microsoft Word, Excel, and PowerPoint, and I am comfortable learning and using workplace systems on a daily basis.
I am a responsible team worker with strong communication skills and a commitment to great work ethics. I am bilingual in English and Spanish.
I am seeking long-term employment where I can continue developing my customer service skills, apply my knowledge, and contribute to a team.
Managed outreach to customers regarding overdue bills, loans, and other debt while providing professional customer service. Collected payments and supported the management of overdue accounts.
Acted as a liaison between creditors and customers. Located customers and researched account information using credit bureau data, background checks, loan documents, paperwork, and internal databases.
High School Diploma
Graduated from Douglas High School in Douglas, Arizona.
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