Operations & Client Success Leader | Escalations, Process Improvement & Team Leadership | 16+ Years

I’m a Customer Success and Account Management leader with 10+ years of experience leading client-facing teams and 3+ years managing B2B client relationships in remote staffing. I’ve managed portfolios of 800+ clients, improved client retention by up to 15% in three months, increased CSAT from 88% to 95%, and led teams of 400+ professionals.

My strengths are customer retention, account growth, customer health, onboarding, escalation management, stakeholder communication, and data-driven decision-making. I’m particularly strong at identifying risks early, turning customer feedback into action, and building systems that make customer success more scalable and consistent.

I also have a strong technology and automation mindset. I’ve built and improved workflows across HubSpot, Zoom, Slack, Notion, Google Workspace, and Apps Script, including CRM workflows, reporting, call tracking, coaching, and referral processes.

I’m currently focused on opportunities in B2B SaaS, technology, enterprise customer success, and strategic account management, where I can combine customer advocacy, commercial growth, analytics, and process improvement to create measurable business outcomes.