Middle QA Engineer (Mobile and Web)

Perform functional, regression, exploratory, risk-based, and API testing for web and Android applications. Review product requirements and create test cases, scenarios, checklists, and risk-based test plans focused on critical features and user impact.

Report defects in Jira with reproducible steps, expected and actual results, impact details, and supporting evidence. Test APIs using Postman and Android applications using Appium, ADB Shell, Layout Inspector, and Logcat. Participate in Agile/Scrum ceremonies, collaborate with cross-functional teams, and lead live QA testing sessions and coaching for trainees.

Managed high-volume customer cases, complaints, documentation, compliance workflows, and borrower onboarding in a financial services environment. Maintained accurate customer and financial data across internal systems and external platforms including TransUnion and Equifax.

Acted as a key contact for customers, third parties, and internal stakeholders during onboarding and case-resolution processes. Recognized as a top performer for accuracy, efficiency, compliance, and service quality while resolving issues in line with established procedures and standards.

Managed client onboarding for factoring companies, carriers, and brokerages, guiding customers from initial setup through active service use. Built client relationships and coordinated customer needs with internal teams and external partners to support a smooth onboarding experience.

Managed day-to-day customer operations while balancing customer experience, service quality, risk, and business performance. Hired, trained, and managed team members, handled performance decisions, and conducted third-party communication, dispute resolution, commercial discussions, and legal-fee negotiations.