Customer Service Coordinator

I lead customer service activities to optimize operations and support sales and project teams. I provide high-level administrative support, including calendar management, meeting preparation, sales coordination, and onboarding materials for new hires.

I manage international order fulfillment, prepare KPI reports, sales reports, and forecasts, maintain SOPs and document management records, and coordinate inventory, procurement, internal approvals, and project deliverables. I also drive process improvements, investigate cost-saving opportunities, and resolve customer inquiries and complaints.

I provided administrative and coordination support to the Project Director and project teams. My responsibilities included managing calendars, preparing meetings, tracking deliverables, and maintaining project timelines aligned with contract requirements.

I managed internal approvals for technology projects, prepared sales reports and commercial presentations, and supported stakeholder communication. I also contributed to process efficiency and cross-functional team coordination.

I managed international customer service and end-to-end order fulfillment activities. I ensured orders were processed accurately and in line with commercial objectives, customer requirements, and service expectations.

I coordinated logistics and operational plans, monitored execution challenges, and worked proactively with suppliers and customers to maintain uninterrupted material flow and resolve service issues.

I owned international order fulfillment and order management activities from initial processing through delivery. I ensured accurate and compliant execution based on commercial objectives and customer requirements.

I coordinated logistics and operational plans, identified execution risks, and resolved challenges affecting suppliers, customers, material flow, and delivery performance.

I assisted customers with preparing and consolidating orders and supported export administration processes. I prepared export documentation and coordinated export compliance with production teams.

I tracked shipments, monitored delivery timing, resolved delays, and communicated with freight forwarders, carriers, and customs brokers for import and export processes.

I maintained accurate import and export transaction records for audit and reporting purposes. I supported compliance with international trade laws, tariffs, and duty requirements.

I handled customer service responsibilities and performed administrative duties appropriate to international order and trade operations.

I managed end-to-end international order fulfillment and order management, ensuring orders met commercial objectives, customer requirements, and compliance standards.

I led logistics and operational execution, monitored service and profitability expectations, and proactively resolved operational challenges to support uninterrupted supplier and customer material flow.

I checked customer orders for configurations, pricing, discounts, Incoterms, and delivery requirements. I processed orders in the ERP and verified product and third-party supplier availability.

I raised purchase orders when required, planned and coordinated order delivery, and communicated production delays and revised delivery dates to customers and management.

I provided administrative support, follow-up, and backup to the sales team. I confirmed customer orders and delivery dates and provided management with information on order history and current orders.

I communicated production delays and revised delivery dates to customers and management while supporting smooth commercial administration processes.

Marketing studies completed at College of DuPage in Illinois, United States.

Vocational administrative education completed in Figueres, Spain.

Commercial administration studies completed in Figueres, Spain.