Massimo Polo
Massimo Polo

Senior Account Manager

Open to offers · Member since 6 Oct 2026
Location
Malaga, Spain
Desired salary
Confidential
Work preference
Remote Only / Full Time
Experience level
Senior

About

Professional summary

I am a senior B2B SaaS sales and account management professional with more than 12 years of experience supporting mid-market and enterprise customers across South EMEA and international markets. I specialize in building strategic customer relationships, creating commercial value, and aligning solutions with business outcomes.

I have managed high-value customer portfolios exceeding €6.5M in ARR and have consistently delivered growth through account planning, expansion, retention, renewals, and value-based selling. My experience includes complex contract negotiations, forecasting, pipeline management, and executive business reviews.

At Oracle NetSuite, I led account management and account executive teams, coached sales professionals, and contributed to strong quota attainment and pipeline discipline. I was recognized as a top performer across multiple fiscal years and delivered top regional growth while maintaining high customer retention.

I am experienced in working with C-level stakeholders, global and regional partners, system integrators, product teams, marketing teams, and PE/VC stakeholders. I use MEDDICC and customer-focused commercial strategies to drive upsell, cross-sell, acquisition, and long-term account health.

My background also includes industrial sales and business management in international markets, serving customers such as PepsiCo, Nestlé Waters, and Heineken. I bring a people-centric leadership approach, strong coaching capabilities, analytical thinking, and a focus on collaborative execution.

I am a native Italian speaker and fluent in Spanish, with professional working proficiency in English. I am based in Malaga, Spain, and bring international experience across Southern Europe, North America, Russia, CIS, and the Baltics.

Notice period: Immediately

Skills

46 capabilities

Tech stack & tools

Working toolkit

Communications

Marketing and Sales Tools

Experience

Career history

Senior Account Manager Oracle NetSuite

Led and coached a team of five Account Managers on sales strategy, forecasting, pipeline management, and execution. Managed and grew a customer portfolio exceeding €6.5M ARR across South EMEA and North America, covering approximately 65 mid-market and enterprise customers.

Drove account health through periodic business reviews, targeted expansion, value-based renewals, upsell and cross-sell initiatives, and commercial negotiations. Achieved top regional growth of 58% year over year in FY22 and maintained a 97.5% customer retention rate in FY25. Partnered with C-level stakeholders, product and marketing teams, PE/VC stakeholders, and system integrators including Deloitte, PwC, Reply, RSM, BringIT, and Timestamp. Recognized as a top performer in FY21, FY22, FY23, and FY25 and as a certified EMEA mentor.

Senior Account Executive Oracle NetSuite

Led a team of seven Account Executives serving the mid-market segment across verticals, coaching team members in opportunity management, sales processes, forecasting, and strategic execution.

Opened and developed the Italian market by defining go-to-market strategies and establishing partnerships with GSI and RSI partners. Closed the largest new-logo deal in South EMEA in FY19 and conducted outbound and inbound C-level engagements, including field meetings and industry events, to position Oracle NetSuite solutions and generate commercial opportunities.

Field Area Manager Markem-Imaje

Managed a portfolio of more than 300 prospect and customer accounts across South EMEA. Delivered 24% year-over-year revenue growth through new business acquisition and expansion of existing customer relationships.

Achieved top performer status in South EMEA and exceeded FY17 revenue and account-growth objectives. Maintained a 95% installed-base retention rate, drove average annual customer-base growth of 15%, negotiated complex product and service contracts, and coordinated cross-functional delivery activities. Built account-specific business plans and worked with OEMs to generate growth within strategic customers.

Business Manager PET Engineering SRL

Owned sales for the business unit within the beverage vertical and defined business strategies in alignment with the Sales Director and CEO. Managed international accounts and projects across Russia, CIS, and Baltic markets.

Acted as key account manager for customers including PepsiCo, Nestlé Waters, and Heineken. Coordinated engineering and purchasing teams for project monitoring and represented the company at industry events to develop strategic opportunities with C-level stakeholders.

Education

Learning history

Università degli Studi di Padova

Bachelor's Degree, Mechanical Engineering

Bachelor's degree in Mechanical Engineering.

Evolving

Certification, Leadership Mentoring Program

Completed a Leadership Mentoring Program certification.

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