I am an administrative and virtual assistant with more than 10 years of experience in information management, record updates, task tracking, deadline coordination, customer service, and operational support.
I work in an organized, methodical, and detail-oriented way. I am comfortable researching information, identifying inconsistencies, maintaining accurate documentation, and following established procedures.
My experience includes remote administrative support, digital and physical file organization, agenda coordination, supplier and service follow-up, customer communication, quotations, and inquiry tracking.
I also have junior software testing experience, including functional and regression testing, requirements validation, bug reporting, defect follow-up, and quality controls.
I am confident using digital collaboration and productivity tools, and I can work independently in remote environments. I bring strong concentration, adaptability, and a commitment to accuracy and service quality.
Manage and update records, documentation, and digital and physical files to maintain accurate and current information.
Coordinate calendars, suppliers, services, and schedules. Provide administrative and commercial support, including quotation preparation and follow-up of customer inquiries.
Deliver customer service and guidance through multiple communication channels while organizing information and supporting daily operations.
Handled administrative and operational tasks related to customer service, including the registration and follow-up of inquiries and cases through resolution.
Reviewed information and ensured compliance with service procedures and standards. Managed multiple simultaneous requests while maintaining clear, accurate, and professional communication.
Performed functional and regression testing to validate the correct operation of applications. Identified, documented, and reported bugs, inconsistencies, and defects.
Validated requirements by comparing expected and actual results, prepared quality reports, and tracked defects through resolution.
Communicated with development teams to clarify requirements, resolve incidents, and apply validation procedures focused on accuracy and information quality.
Specialized Virtual Assistant with AI, Remote Administrative Management
Complementary training in remote administrative management, digital tools, task organization and follow-up, and the application of AI tools to administrative processes.
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