I am a customer-focused graduate with experience supporting people, communicating clearly, resolving concerns, and coordinating follow-up in fast-paced environments.
I am skilled in active listening, customer communication, complaint handling, issue resolution, task prioritisation, and maintaining a calm and professional approach when situations change.
In my current people and team support role at an early-stage EdTech startup, I maintain client records and transaction tracking in Airtable, follow up on tasks, and help team members clarify responsibilities.
I have also supported guest services at events ranging from several hundred to more than 5,000 attendees, assisting people with directions, seating, comfort, and immediate concerns while escalating issues when needed.
My internship experience in a healthcare setting strengthened my attention to detail, confidentiality, professionalism, and ability to communicate effectively with patients and staff.
I am interested in remote customer support and administrative opportunities where I can use my problem-solving, coordination, database management, and communication skills to deliver helpful customer experiences.
I set up and maintain a CRM and client database in Airtable, including client records and transaction tracking.
I communicate with team members, clarify responsibilities, follow up on outstanding tasks, and support people-related concerns with patience, discretion, and practical problem-solving.
I adapt to changing priorities while maintaining clear and professional communication in a small-team environment.
I supported events with approximately 300 to 500 attendees and larger events with more than 5,000 participants. I assisted attendees with seating, directions, movement, comfort, and other immediate needs.
I listened to concerns, handled difficult situations calmly, and resolved or escalated issues appropriately.
I progressed into an assistant leadership role, coordinating responsibilities with team members and responding effectively to changing event conditions.
I communicated professionally with patients and healthcare staff while responding to varying needs and maintaining confidentiality.
I followed established procedures and completed assigned responsibilities accurately in a structured healthcare environment.
This experience strengthened my attention to detail, professionalism, and effective communication skills.
B.Sc., Nutrition and Dietetics
Bachelor of Science in Nutrition and Dietetics.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.