I am a Customer Service and Data Entry Specialist with more than seven years of experience working remotely in freelance and operational support roles.
I have supported customers through messaging, email, outbound calls, and digital platforms, resolving incidents while maintaining professional, empathetic, and clear communication.
My data management experience includes extracting, classifying, auditing, scrubbing, and entering information from invoices, medical records, delivery documents, and utility bills.
I have worked with OCR and AI-based document-processing tools, including Rossum and Haddock, to improve accuracy and streamline document workflows.
I also have e-commerce catalog management experience, including product listing, SKU creation, inventory updates, category management, market research, and basic product image optimization.
I am proactive, adaptable to new software and content management systems, detail-oriented, and motivated to continue learning while delivering reliable customer and operational support.
Monitored and moderated a dating platform to ensure compliance with terms of service and community guidelines.
Resolved user issues and supported a safe, positive user experience. Identified, documented, and escalated technical bugs and system vulnerabilities to development teams and supervisors.
Managed user support and incident resolution through digital instant-messaging channels, including WhatsApp.
Coordinated shipment tracking through the GLS platform and verified geolocation data using GPS systems to resolve delivery discrepancies and provide accurate customer information.
Extracted, classified, and entered data from invoices, delivery notes, and utility bills into digital backup platforms, helping optimize processing times.
Used AI- and OCR-based tools, including Rossum and Haddock, to automate business document workflows. Audited accounts and amounts to ensure financial data accuracy, integrity, and consistency.
Managed omnichannel outreach campaigns through outbound calls, email, and messaging to verify insurance information, validate payment methods, and support contract renewals.
Analyzed customer financial profiles and annual income to recommend service improvements and attractive plans, contributing to customer retention.
Performed data entry and data scrubbing for digitized gastroenterology records, including auditing, cataloging, and entering clinical information for primary care physicians.
Coordinated medical schedules and appointments between healthcare professionals and patients. Managed written patient follow-up communications, appointment reminders, and preparation instructions.
Managed digital product catalogs across four e-commerce platforms, ensuring consistent, timely, and accurate product information.
Conducted market and competitor research, created SKU identifiers, categorized inventory, and maintained product data. Performed basic image editing and listing optimization, updated stock in real time, added new items, and removed obsolete products.
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