Administrative Coordinator

Provided administrative and clerical support to the manager. Updated and filed client data related to taxes, wills, and estates in a cloud-based client management system, researched requested client cases, and prepared correspondence and budgeting reports.

Coordinated meetings across divisions, kept employees informed of daily activities, and supported planning and training efforts to improve departmental operations. Served as a liaison for clients by scheduling appointments, responding to needs, and maintaining positive customer relationships.

Assisted with patient scheduling, insurance verification, medical information compilation in the Epic electronic medical records system, and retrieval of patient medical records.

Educated patients on healthcare proxy information and contributed to work-improvement projects that increased the administration of patient satisfaction surveys by 34%. Collaborated with administrative and clinical staff to create budgeting reports and analyze patient satisfaction trends using quality-improvement policies and organizational procedures.

Supported a senior patient with heart disease by assisting with activities of daily living, monitoring vital signs, and ensuring support services were delivered according to the patient care plan.

Coordinated with management and the healthcare team to maintain effective communication and provide care aligned with patient goals. Helped accurately communicate patient needs to providers and the broader healthcare team.

Pre-screened and enrolled patients in clinical trials and educated participants about medications and medical devices. Organized clinical trials with peers and coordinated research associate recruitment sessions and activities.

Improved patient screening procedures and research methodology. Assisted with preparing and submitting documents, information sheets, and data sets while implementing program improvement strategies in compliance with established policies and standards.

Completed a Master's degree in Health Administration. Coursework and projects included coordinating and completing solution-oriented projects, database management, Microsoft Office, Epic, attention to detail, time management, organization, and English communication.