Ecommerce Customer Service Representative

I am a customer-focused English graduate with experience in remote support, professional phone communication, and confidential information handling.

I communicate clearly and professionally through phone calls, email, chat, and follow-ups. I use active listening, empathy, de-escalation, and issue resolution to support customers and stakeholders effectively.

In my current remote virtual assistant role, I make outbound calls to medical facilities, verify records, coordinate follow-ups, and work with sensitive information in compliance with HIPAA requirements.

I am comfortable working independently in fast-paced remote environments and can quickly learn new systems, procedures, protocols, and communication workflows.

I am seeking an entry-level Ecommerce Customer Service role supporting Australian customers and am available for AEST/AEDT-aligned shifts.