I am a Computer Science student with hands-on experience in desktop support, PC building, network troubleshooting, and customer-facing technical assistance. I am seeking an entry-level Help Desk Technician role where I can apply my technical foundation and continue developing real-world IT support experience.
I have built and configured approximately five custom PCs, including hardware assembly, Windows installation, BIOS/UEFI configuration, driver installation, and peripheral setup. I use systematic troubleshooting to diagnose and resolve hardware and software issues.
I have developed a networking home lab using OPNsense and pfSense. Through this project, I have practiced configuring DHCP, VLANs, firewall rules, network segmentation, routers, switches, and wireless access points.
I am familiar with Windows 10/11, Linux, Microsoft 365, printers, AV equipment, phones, password and account support, and online-course support. I can troubleshoot connectivity and DNS issues using tools such as ping, ipconfig, tracert, and nslookup.
My customer service experience has strengthened my communication, prioritization, and problem-solving skills. I am comfortable explaining technical information clearly, assisting users with equipment issues, and working efficiently in fast-paced environments.
I am passionate about IT, a fast self-directed learner, and eager to contribute to a support team while expanding my technical knowledge.
Assist customers with electrical product questions and explain technical information in clear, simple terms. Use handheld scanners and store systems to check inventory and resolve customer requests.
Resolve customer concerns while managing multiple priorities in a fast-paced retail environment. Build customer service, communication, and practical problem-solving skills through daily customer interactions.
Processed transactions through POS systems, handling cash and card payments accurately. Supported customers in a fast-paced environment while maintaining clear communication with customers and coworkers.
Troubleshot POS systems, Clover payment terminals, and QR code scanners, restoring service quickly to reduce downtime. Assisted with resolving equipment-related problems and customer concerns.
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science. Expected graduation December 2027.
Associate of Science, Computer Science
Associate of Science in Computer Science. GPA: 3.8.
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