I am a customer service and technical support professional with experience in case analysis, customer experience, and account management. I am enthusiastic about continuously learning and improving the service I provide to customers.
I have worked in technical support roles across multiple support tiers, handling customer inquiries, troubleshooting issues, and supporting corporate executive resolutions. My experience has strengthened my ability to communicate clearly and resolve issues efficiently.
I bring strong analytical, planning, and problem-solving skills to my work. I am comfortable investigating cases, identifying practical solutions, and following processes to ensure a positive customer experience.
I have experience using CRM and internal systems, as well as Microsoft Word and Excel. I also have basic networking knowledge and understand the importance of accurate documentation and case management.
I work well in collaborative environments and value teamwork, open feedback, and clear oral and written communication. I am committed to developing my technical knowledge and contributing reliably to a customer-focused support team.
Provide Tier 1 technical support to customers, assisting with issue resolution and customer service requests.
Use technical support, communication, case analysis, and problem-solving skills to deliver a positive customer experience.
Provided technical support across Tier 1 and Tier 2 functions, analyzing customer cases and resolving technical and service-related issues.
Supported the Corporate Executive Resolutions department at Tier 3, handling escalated cases with a focus on customer experience, clear communication, and effective resolution.
Worked as a Direct Sales Analyst at Tier 4, contributing account management, analytical, and customer support capabilities.
Performed reception, secretarial, organizational, and assistant duties for a beauty studio.
Supported day-to-day operations through customer communication, scheduling, coordination, and administrative assistance.
Bachelor's degree, Computer Science with Commercial Orientation
Completed studies in computer science with a commercial orientation.
Science computer, French Language
French language studies.
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